Experience: 5-10 Years 

Salary: Competitive

Location: Dubai, UAE

Job Type: Full-Time

We are looking for an experienced and dedicated General Manager to oversee all aspects of our restaurant operations. The ideal candidate will have a strong background in the hospitality industry, exceptional leadership skills, and a passion for delivering excellent customer service. The General Manager will be responsible for ensuring the restaurant runs smoothly, efficiently, and profitably while maintaining high standards of food quality, customer satisfaction, and staff performance.

Key Responsibilities:

Operational Management:

• Oversee daily operations of the restaurant, ensuring efficiency and effectiveness in service delivery.
• Ensure compliance with health and safety regulations, including food safety, sanitation, and cleanliness standards.
• Manage inventory, ordering, and stocking of food, beverages, and supplies.
• Implement and monitor cost control measures to maximize profitability.

Customer Service Excellence:

• Ensure that all guests receive high-quality service and have a positive dining experience.
• Address and resolve customer complaints promptly and effectively.
• Monitor customer feedback and implement strategies to improve overall guest satisfaction.

Staff Leadership & Development:

• Recruit, hire, train, and supervise restaurant staff, including servers, chefs, and support staff.
• Foster a positive work environment, promoting teamwork, motivation, and employee engagement.
• Conduct performance evaluations, provide feedback, and implement staff development programs.

Financial Management:

• Develop and manage the restaurant’s budget, including labor costs, food costs, and overhead expenses.
• Analyze financial reports to track revenue, expenses, and profitability.
• Implement strategies to achieve financial goals, including sales targets and cost reduction.

Marketing & Promotion:

• Develop and execute marketing strategies to attract new customers and retain existing ones.
• Oversee promotional events, advertising, and social media campaigns.
• Collaborate with the marketing team to develop branding initiatives and special offers.

Strategic Planning:

• Develop and implement long-term strategies to improve the restaurant’s market position and profitability.
• Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
• Work closely with the ownership or corporate office to align the restaurant’s operations with overall business goals.